Catalogue


The Oxford handbook of conflict management in organizations /
edited by William K. Roche, Paul Teague, Alexander J.S. Colvin.
imprint
Oxford : Oxford University Press, 2014.
description
xix, 541 pages : illustrations ; 26 cm
ISBN
9780199653676 (hbk.) :
format(s)
Book
Holdings
Subjects
More Details
imprint
Oxford : Oxford University Press, 2014.
isbn
9780199653676 (hbk.) :
contents note
Introduction: developments in conflict management / William K. Roche, Paul Teague and Alexander J.S. Colvin -- The Goals and Assumptions of Conflict Management in Organizations / John W. Budd and Alexander J.S. Colvin -- Labor-Management Conflict: Where it Comes From, Why it Varies, and What it Means for Conflict Management Systems / John Godard -- Employee Rights and Workplace Conflict: A Governance Perspective / Cynthia Estlund -- HRM and Conflict Management / Douglas M. Mahony and Brian S. Klaas -- Collective Bargaining and Grievance Procedures / David Lewin -- Third-Party Processes in Employment Disputes / William Brown -- Interest-Based Bargaining / Joel Cutcher-Gershenfeld -- Grievance Procedures in Non-Union Firms / Alexander J.S. Colvin -- Workplace Mediation / Paul L. Latreille and Richard Saundry -- The Organizational Ombudsman / Mary Rowe and Howard Gadlin -- Line Managers and Workplace Conflict / John Purcell -- Conflict Management Systems / William K. Roche and Paul Teague -- Using Mediation to Manage Conflict at the United States Postal Service / Lisa Blomgren Amsler -- The Evolution of a Labor-Management Partnership: The Case of Kaiser Permanente and the Coalition of Kaiser Permanente Unions / Adirenne E. Eaton and Thomas A. Kochan -- "Med + Arb" in the New Zealand Police / Ian McAndrew -- Experiences of Judicial Mediation in Employment Tribunals / Peter Urwin and Paul L. Latreille -- Conflict Resolution in Germany / Martin Behrens -- Conflict Resolution in Japan / John Benson -- Conflict Resolution in the United States / David B. Lipsky, Ariel C. Avgar, and J. Ryan Lamare -- Conflict Resolution in Australia / Bernandine Van Gramberg, Greg J. Bamber, Julian Teicher, and Brian Cooper -- Conflict Resolution in New Zealand / Erling Rasmussen and Gaye Greenwood -- Conflict Resolution in the United Kingdom / Richard Saundry and Gill Dix -- Conflict Resolution in China / Mingwei Liu.
abstract
"New ways of managing conflict are increasingly important features of work and employment in organizations. In the book the world's leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy. Developments in the management of individual and collective conflict at work are addressed, as are innovations in both unionized and non-union organizations and in the private and public sectors. New practices for managing conflict in organizations are set in the context of trends in workplace conflict and perspectives on how conflict should be understood and addressed. Part 1 examines the changing context of conflict management by addressing the main frameworks for understanding conflict management, the trend in conflict at work, developments in employment rights, and the influence of HRM on conflict management. Part 2 covers the main approaches to conflict management in organizations, addressing both conventional and alternative approaches to conflict resolution. Conventional grievance handling and third-party processes in conflict resolution are examined as well as the main ADR practices, including conflict management in non-union firms, the role of the organizational ombudsman, mediation, interest-based bargaining, line and supervisory management, and the concept of conflict management systems. Part 3 presents case studies of exemplars and innovators in the field, covering mediation in the US postal service, interest-based bargaining at Kaiser-Permanente, 'med-arb' in the New Zealand Police, and judicial mediation in UK employment tribunals. Part 4 covers international developments in conflict management in Germany, Japan, The United States, Australia, New Zealand, the United Kingdom and China. This Handbook gives a comprehensive overview of this growing field, which has seen an huge increase in programmes of study in university business and law schools and in executive education programmes."--Publisher's website.
catalogue key
9535199
 
Includes bibliographical references and index.
A Look Inside
Summaries
Long Description
New ways of managing conflict are increasingly important features of work and employment in organizations. In the book the world's leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy. Developments in the management of individual and collective conflict at workare addressed, as are innovations in both unionized and non-union organizations and in the private and public sectors.New practices for managing conflict in organizations are set in the context of trends in workplace conflict and perspectives on how conflict should be understood and addressed. Part 1 examines the changing context of conflict management by addressing the main frameworks for understanding conflict management, the trend in conflict at work, developments in employment rights, and the influence of HRM on conflict management. Part 2 covers the main approaches to conflict management in organizations,addressing both conventional and alternative approaches to conflict resolution. Conventional grievance handling and third-party processes in conflict resolution are examined as well as the main ADR practices, including conflict management in non-union firms, the role of the organizational ombudsman,mediation, interest-based bargaining, line and supervisory management, and the concept of conflict management systems. Part 3 presents case studies of exemplars and innovators in the field, covering mediation in the US postal service, interest-based bargaining at Kaiser-Permanente, 'med-arb' in the New Zealand Police, and judicial mediation in UK employment tribunals. Part 4 covers international developments in conflict management in Germany, Japan, The United States, Australia, New Zealand,the United Kingdom and China. This Handbook gives a comprehensive overview of this growing field, which has seen an huge increase in programmes of study in university business and law schools and in executive education programmes.

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