Catalogue


The global opportunity in IT-based services [electronic resource] : assessing and enhancing country competitiveness /
Randeep Sudan ... [et al.].
imprint
Washington, D.C. : World Bank, c2010.
description
xviii, 97 p. : ill. ; 21 cm.
ISBN
082138192X (pbk.), 9780821381922 (pbk.)
format(s)
Book
More Details
added author
imprint
Washington, D.C. : World Bank, c2010.
isbn
082138192X (pbk.)
9780821381922 (pbk.)
restrictions
Licensed for access by U. of T. users.
contents note
IT-based services : global outlook -- Country competitiveness in the global market of IT-based services -- Policy options to enhance competitiveness -- Dimensions of the LRI : what is needed to be competitive? The LRI model -- Applying the LRI model to the United States, India, Indonesia, and Kenya -- Talent pool -- Cost -- Infrastructure -- Business and living environment -- Risk -- Market maturity -- Using the LRI to improve the IT/ITES landscape in Kenya and Indonesia -- Impact on the economy.
general note
"infoDev"--Cover.
catalogue key
9392294
 
Includes bibliographical references (p. 83-88) and index.
A Look Inside
Summaries
Main Description
Rapid advances in information technology (IT) and the resulting global Connectivity are fueling dynamic growth in the services sector. Demand for IT and IT-enabled services (ITES) is estimated to represent a $500 billion annual market, of which only about 20 percent has been realized. Thus, this sector is creating new opportunities for economic growth, social empowerment, and grassroots innovation in developing countries. The potential for employment for youth and women is a particular benefit.
Main Description
This book aims to help policy makers take advantage of the opportunities presented by the global IT services and IT-enabled services (ITES) industry. It analyzes factors crucial to a country's competitiveness-including skills, cost, infrastructure, business environment; and presents a Location Readiness Index (LRI) as a diagnostic tool for developing countries. It also discusses policy options for enabling growth in IT/ITES industries.
Main Description
Rapid advances in information technology (IT) and the resulting global connectivity are fueling dynamic growth in the services sector. Demand for IT and IT-enabled services (ITES) is estimated to represent a $500 billion annual market, of which only about 20 percent has been realized. Thus, this sector is creating new opportunities for economic growth, social empowerment, and grassroots innovation in developing countries. The potential for employment for youth and women is a particular benefit.This book is a practical guide for policy makers aiming to grow their IT services and ITES industries. It defines the development impact of the two industries and then analyzes factors crucial to the competitiveness of a country or location ”including skills, cost advantages, infrastructure, and a hospitable business environment. It examines the potential competitiveness of small countries and of least developed countries specifically.This volume presents the Location Readiness Index, a modeling tool developed by McKinsey and Company for the World Bank and the Information Development Program. The index helps countries to identify their areas of relative strengths and weaknesses and to focus their efforts on interventions with the greatest likelihood for success. The book concludes by discussing specific policy options for enabling growth in the IT services and ITES industries.
Table of Contents
Forewordp. ix
Acknowledgmentsp. xi
About the Authorsp. xiii
Abbreviationsp. xvii
Trends and Opportunities for Developing Countriesp. 1
IT-Based Services: Global Outlookp. 2
Country Competitiveness in the Global Market of IT-Based Servicesp. 11
Policy Options to Enhance Competitivenessp. 22
Conclusionp. 38
The Location Readiness Index as a Diagnostic Toolp. 41
Dimensions of the LRI: What Is Needed to Be Competitive?p. 41
The LRI Modelp. 49
Applying the LRI Model to the United States, India, Indonesia, and Kenyap. 52
Application of the Location Readiness Index to Indonesia and Kenyap. 55
Talent Poolp. 57
Costp. 62
Infrastructurep. 65
Business and Living Environmentp. 67
Riskp. 67
Market Maturityp. 69
Using the LRI to Improve the IT/ITES Landscape in Kenya and Indonesiap. 71
Impact on the Economyp. 77
Notesp. 79
References and Other Resourcesp. 83
Indexp. 89
Boxes
Government and University Initiatives in Skills Development for IT Services and ITESp. 30
Calculating the Talent Indexp. 58
Figures
Global Opportunities for IT Services and ITESp. 4
India's Addressable Market for Vertical and Horizontal ITES Functionsp. 6
Global Distribution of Offshore IT Services and ITES Marketsp. 7
Main Dimensions and Components of the LRIp. 46
Interpreting the LRI Index Scoresp. 48
LRI Model: Start Screenp. 49
LRI Model: Primary Data Dialog Boxp. 50
LRI Model: Secondary and Index Data Dialog Boxesp. 53
Indonesia and Kenya Compared with India and the United Statesp. 56
Calculation of Total Stock of Ready-to-Hire Employeesp. 57
Indonesia's Ready-to-Hire Populationp. 60
Kenya's Ready-to-Hire Populationp. 61
Cost of Operations: Data Processingp. 63
Average End-to-End Cost of a 2-Megabits-per-Second Leased Linep. 64
Market Maturity Indexp. 70
Addressing Talent and Real Estate Gaps in Kenyap. 72
Percentage of Personal Computers with Pirated Software Installed, Middle East and Africa, 2008p. 74
Addressing the Talent and Real Estate Gaps in Indonesiap. 75
Percentage of Personal Computers with Pirated Software Installed, Asia Pacific, 2008p. 76
Tables
A Typology of IT Services and ITESp. 3
Frameworks for Assessment of Locations for IT Services and ITESp. 12
Relative Percentage of Components in the Total Cost of Offshoringp. 15
NASSCOM ITES Skill Competence Testing Themesp. 28
Labor Cost per Hour per Full-Time Equivalent for Data Processingp. 64
Quality of Infrastructure Indexp. 66
Business and Living Environment Indexp. 68
Overall Risk Indexp. 69
Table of Contents provided by Ingram. All Rights Reserved.

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