Needs assessment for organizational success /
Roger Kaufman and Ingrid Guerra-López.
Alexandria, Va. : ASTD Press, c2013.
xiii, 184 p. : ill. ; 26 cm.
More Details
added author
Alexandria, Va. : ASTD Press, c2013.
contents note
Needs assessment and performance management -- Basic tools for a useful assessment -- Performing a mega-level needs assessment -- Performing a macro-level needs assessment -- Performing a micro-level needs assessment -- Performing a quasi needs assessment -- Linking analysis and solutions to make recommendations -- Linking needs assessment to evaluation -- Performance dashboards: monitoring performance gaps -- Gap assessment tools -- Toolkit.
"This valuable title links the fundamental training design technique of a needs assessment as a basis for all organizational improvement initiatives. Based on an Organizational Elements Model (OEM), authors Kaufman and Guerra-Lopez approach fully complete needs assessment as including not just needs and wants, but also societal value. Incorporating the model to add to the traditional ADDIE design process, this book provides new insight in managing the needs assessment process to structure performance improvement across all aspects of measurement and supportive decision making tools."--Publisher's website.
catalogue key
Bibliographical references: p. 165-171.
A Look Inside
Main Description
Needs Assessment for Organizational Success offers a pragmatic, evidence-based approach for justifying results and proving success while serving individuals, your organization, and society. This book deals with the framework and alignment that make data collection methodologies and approaches useful. Roger Kaufman is known by many as the father of needs assessment, and this title is the 41st book he has published. Joined by Ingrid Guerra-Ldpez, who herself has published six books on assessment and evaluation, Kaufman's latest book is a valuable resource for anyone interested in an evidence-based approach to improve organizational success. It's a practical guide for making good decisions that lead to productive results. Book jacket.
Table of Contents
Prefacep. ix
Acknowledgmentsp. xiii
Needs Assessment and Performance Improvementp. 1
Finding Your Wayp. 1
Introduction: Setting the Right Destinationp. 2
Ends vs. Meansp. 4
What Is a Need?p. 5
What Is a Needs Assessment?p. 7
Needs Are Not Wants, and Means Are Not Endsp. 8
Needs Assessment vs. Needs (or Performance) Analysisp. 8
Training Needs Assessment Caveatp. 9
Needs Assessment and Evaluation--Related but Differentp. 10
Stakeholder Participation and Buy-Inp. 10
Basic Tools for a Useful Assessmentp. 13
The Organizational Elements Model (OEM)p. 13
Why the OEM Is Important to Organizationsp. 16
OEM and Levels of Needs Assessmentp. 22
Performing a Mega-Level Needs Assessmentp. 27
Why Conduct a Mega-Level Needs Assessmentp. 29
When to Use Mega-Level Needs Assessmentp. 29
Process for Conductingp. 31
Challenges of Conducting a Mega-Level Needs Assessmentp. 47
Performing a Macro-Level Needs Assessmentp. 49
Why Conduct a Macro-Level Needs Assessmentp. 50
When to Use a Macro-Level Needs Assessmentp. 50
Process for Conductingp. 51
Challenges of Conducting a Macro-Level Needs Assessmentp. 58
Performing a Micro-Level Needs Assessmentp. 61
What Is a Micro-Level Needs Assessment?p. 62
When to Use a Micro-Level Needs Assessmentp. 63
Process for Conductingp. 64
Challenges of Conducting a Micro-Level Needs Assessmentp. 71
Performing a Quasi Needs Assessmentp. 73
What Is a Quasi Needs Assessment?p. 74
Instructional, Learner, and Context Analysisp. 75
When to Use a Quasi Needs Assessmentp. 75
Process for Conductingp. 76
Challenges of Conducting a Quasi Needs Assessmentp. 84
Linking Analysis and Solutions to Make Recommendationsp. 85
Framework for Selecting Solutions: Six-Step Problem-Solving Modelp. 85
Analysis Definedp. 86
SWOT Analysisp. 87
Cost-Consequences Analysis (CCA)p. 89
Causal Analysisp. 98
Methods-Means Analysis and Solution Selectionp. 95
Implementation, Monitoring, Evaluation, and Improvementp. 96
Linking Needs Assessment to Evaluationp. 101
Evaluation: Definition and Purposep. 101
Linking Needs Assessment and Evaluationp. 104
Performance Dashboards: Monitoring Performance Gapsp. 117
Managing and Improving Through Measurementp. 117
Performance Dashboardsp. 118
Issues With Performance Dashboardsp. 119
When to Applyp. 122
Avoiding Pitfalls of Dashboardsp. 122
Performance Dashboard: A Guidep. 123
Vital Dashboard Factorsp. 126
Gap Assessment Toolsp. 129
Assessment Instrumentsp. 129
Questionnairesp. 130
Suggested Data Analysis Approachesp. 133
Displaying Response Datap. 137
Interpretation and Required Actionp. 137
Tool Kitp. 141
Referencesp. 165
Glossary of Termsp. 173
About the Authorsp. 183
Table of Contents provided by Ingram. All Rights Reserved.

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