Catalogue


Flawless consulting : a guide to getting your expertise used /
Peter Block ; illustrated by Janis Nowlan.
edition
2nd ed.
imprint
San Francisco : Jossey-Bass/Pfeiffer c2000.
description
xxvii, 371 p. : ill. ; 24 cm.
ISBN
0787948039 (acid-free paper)
format(s)
Book
Holdings
Subjects
More Details
imprint
San Francisco : Jossey-Bass/Pfeiffer c2000.
isbn
0787948039 (acid-free paper)
catalogue key
8421033
 
Includes bibliographical references (p. 368-370).
A Look Inside
Excerpts
Flap Copy
For Fifteen Years, internal and external consultants have relied on Peter Block's landmark bestseller, Flawless Consulting, to learn how to deal effectively with clients, peers, and others. Using illustrative examples, case studies, and exercises, the author-one of the most important in his field-offers you his legendary warmth and insight. This much-awaited edition is for you ... even if you don't think of yourself as a "consultant." What's new in the second edition? All new chapters include: * Whole Systems Discovery * Implementation * Strategies for Engagement * Ethics and the Shadow Side of Consulting * The Heart of the Matter and more! Plus updated information on: * Flawless Consulting * From Diagnosis to Discovery * Preparing for Feedback.
Reviews
Review Quotes
"Who would have thought the 'consultant's bible' could be improved upon? Count on Peter Block -the consulting profession's very own revolutionary-to push us to confront and struggle with the paradoxes inherent in our work." (Candace Thompson, organization development consultant, First Chicago NBD - A Bank One Company) "The first question to ask any consultants: Have you read Peter Block's Flawless Consulting? If they say no, don't hire them. Peter Block's advice is flawless!" (Barry Z. Posner, dean and professor of leadership, Leavey School of Business, co-author of The Leadership Challenge and Encouraging the Heart) "Block has distilled years of experience into a wise, down-to-earth, and eminently practical guide to excellence in consulting. If you are new to the practice, Flawless Consulting will chop years off your learning cycle. And even if you're an old pro, Block's insights will elevate you to new levels of effectiveness. Flawless Consulting is not simply about becoming a better consultant; it is about using consulting as a path toward becoming a better person." (Barry Oshry, president, Power & Systems, Inc., author of Seeing Systems and Leading Systems) "For external and internal consultants alike, Peter Block provides the roadmap to travel what always seems like unchartered terrain. The power behind Peter's work lies not only in the compass he provides but in helping us see how truly a forceful and powerfulinfluence one person can be." (Jack Lerner, vice-president of organization development & learning, The CIT Group)
This item was reviewed in:
Reference & Research Book News, August 2000
To find out how to look for other reviews, please see our guides to finding book reviews in the Sciences or Social Sciences and Humanities.
Summaries
Main Description
The second edition of the "consultant's bible" is here! For over fifteen years, consultants--both internal and external--have relied on Peter Block's landmark bestseller, Flawless Consulting, to learn how to deal effectively with clients, peers, and others. Using illustrative examples, case studies, and exercises, the author, one of the most important and well known in his field, offers his legendary warmth and insight throughout this much-awaited second edition. Anyone who must communicate in a professional context--and who doesn't?--will use the lessons taught in this book for years to come! "Who would have thought the 'consultant's bible' could be improved upon? Count on Peter Block--the consulting profession's very own revolutionary--to push us to confront and struggle with the paradoxes inherent in our work." --Candace Thompson, organization development consultant, First Chicago NBD--A Bank One Company "Block has distilled years of experience into a wise, down-to-earth, and eminently practical guide to excellence in consulting. If you are new to the practice, Flawless Consulting will chop years off your learning cycle. And even if you're an old pro, Block's insights will elevate you to new levels of effectiveness. Flawless Consulting is not simply about becoming a better consultant; it is about using consulting as a path toward becoming a better person." --Barry Oshry, president, Power & Systems, Inc.; author of Seeing Systems and Leading Systems
Main Description
For over fifteen years, consultants, both internal and external, have relied on Peter Block's landmark bestseller, Flawless Consulting, to learn how to deal effectively with clients, peers, and others. Flawless Consulting is a tactical plan of action for consultants whose impact has ever been stymied by a lack of authority or overruled by people who think they know best. This best selling title is written by a management and consulting professional with experienced in helping others work better together. Using illustrative examples, case studies, and exercises, Block, one of the most important and well known consultants, offers his legendary warmth and insight throughout this much-awaited second edition. Anyone who must communicate in a professional context -- and who doesn't? -- will use the lessons taught in this book for years to come! Revised and updated for the challenges of the new millenium.
Table of Contents
Preface to the Second Editionp. xv
Preface to the First Editionp. xxi
Acknowledgmentsp. xxv
A Consultant by Any Other Name ...p. 1
Some Definitions and Distinctionsp. 2
Consulting Skills Previewp. 6
The Promise of Flawless Consultationp. 8
Techniques Are Not Enoughp. 13
Beyond Substancep. 14
The Consultant's Assumptionsp. 16
The Consultant's Goalsp. 18
Developing Client Commitment--A Secondary Goal of Each Consulting Actp. 20
Roles Consultants Choosep. 21
Collaboration and the Fear of Holding Handsp. 27
Staging the Client's Involvement--Step by Stepp. 29
Assessing the Balance of Responsibilityp. 36
Flawless Consultingp. 37
Being Authenticp. 37
Completing the Requirements of Each Phasep. 41
Resultsp. 47
Contracting Overviewp. 53
Contracting--The Concept and the Skillp. 54
Contracting Skillsp. 58
Elements of a Contractp. 59
Analyzing One of Your Contractsp. 67
Ground Rules for Contractingp. 67
The Contracting Meetingp. 69
Who Is the Client?p. 70
Navigating the Contracting Meetingp. 71
The Problem with Saying Nop. 95
Planning a Contracting Meetingp. 98
Selling Your Services--Good Selling Is Good Contractingp. 99
The Meeting As a Model of How You Workp. 102
Closing the Contracting Meetingp. 104
After the Contracting Meetingp. 104
Reviewing the Contracting Meetingp. 105
The Agonies of Contractingp. 107
Dealing with Low Motivationp. 107
Ceaseless Negotiation--The Shifting Tide of Your Rolep. 110
Some Other Specific Agoniesp. 114
The Bonner Casep. 116
A Look into the Bonner Casep. 125
The Internal Consultantp. 129
Important Differences Between Internal and External Consultantsp. 130
Triangles and Rectanglesp. 133
Understanding Resistancep. 139
The Faces of Resistancep. 140
What Are Clients Resisting When They Are Resisting Us?p. 148
Underlying Concernsp. 151
Sometimes It Is Not Resistancep. 153
The Fear and the Wishp. 154
Ogres and Angelsp. 157
... and Heroicsp. 158
Dealing with Resistancep. 161
Three Stepsp. 163
Don't Take It Personallyp. 168
Good Faith Responsesp. 169
Consulting with a Stonep. 170
From Diagnosis to Discoveryp. 173
The Call to Actionp. 175
Juggling the Presenting Problemp. 179
How the Problem Is Being Managedp. 182
A Reminderp. 186
Getting the Datap. 189
The Steps in Getting Datap. 189
Assessing How the Problem Is Being Managedp. 194
The Data Collection Interviewp. 197
A Final Comment on What to Look Forp. 201
Planning a Data Collection Meetingp. 204
Reviewing the Data Collection Meetingp. 207
Whole-System Discoveryp. 207
Third-Party Consultingp. 208
Taking a Whole-System Approachp. 210
Putting Whole-System Discovery to Workp. 212
The Payoffp. 214
Preparing for Feedbackp. 217
A Clear Picture May Be Enoughp. 217
Some Do's and Don'tsp. 218
Language in Giving Feedbackp. 221
A Preview of the Feedback Meeting ... As Courtroom Dramap. 223
Support and Confrontationp. 225
Managing the Feedback Meetingp. 227
Feedback Concepts and Skillsp. 227
How to Present Datap. 228
Structuring the Meetingp. 230
The Feedback Meeting--Step by Stepp. 230
Resistance in the Feedback Meetingp. 240
Planning a Feedback Meetingp. 242
Conducting a Group Feedback Meetingp. 243
Reviewing the Feedback Meetingp. 244
Feedback Skills Summaryp. 245
Implementationp. 247
Choosing Engagement over Installationp. 248
Deciding Doesn't Get It Donep. 249
The Case Against Installationp. 250
Betting on Engagementp. 259
A Reminderp. 259
Strategies for Engagementp. 263
Feelings Are Factsp. 263
Supporting the Emotional Sidep. 264
The Meeting Is the Messagep. 265
Innovative Engagement in Five Easy Piecesp. 265
The Choice for Accountabilityp. 279
Some Tools for Engagementp. 281
Methods You Can Really Usep. 282
Preparing for Implementationp. 302
Mixing Metaphor and Methodologyp. 303
Reviewing an Implementation Effortp. 304
Ethics and the Shadow Side of Consultingp. 307
The Promisep. 309
The Commercialization of Servicep. 309
Growth Diminishes Can Undermine Servicep. 311
Seller Bewarep. 322
Owning the Shadow--Thoughts on What to Dop. 323
The Heart of the Matterp. 327
Choosing Learning over Teachingp. 328
The Struggle Is the Solutionp. 330
Insight Resides in Moments of Tensionp. 335
Capacities Bear More Fruit Than Deficienciesp. 337
We Are Responsible for One Another's Learningp. 338
Culture Changes in the Momentp. 339
If Change Is So Wonderful, Why Don't You Go First?p. 341
The Final Question Is One of Faithp. 342
Another Checklist You Can Usep. 343
To Get an Overviewp. 344
Before You Negotiate Your Next Contract, Remember ...p. 346
Before You Go into the Data Collection and Discovery Phase of Your Next Project, Remember ...p. 352
Before You Go into the Feedback Phase of Your Next Project, Remember ...p. 357
When You Encounter Resistance, Remember ...p. 360
Before You Go into the Implementation Phase of Your Next Project, Remember ...p. 362
To Create an Ethical Practice, Remember ...p. 366
Suggestions for Further Readingp. 368
About the Authorp. 371
Table of Contents provided by Syndetics. All Rights Reserved.

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