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The cultural intelligence difference : master the one skill you can't do without in today's global economy /
David Livermore.
imprint
New York ; Toronto : American Management Association, c2011.
description
xvi, 207 p. ; 24 cm.
ISBN
081441706X (hbk.), 9780814417065 (hbk.)
format(s)
Book
Holdings
More Details
imprint
New York ; Toronto : American Management Association, c2011.
isbn
081441706X (hbk.)
9780814417065 (hbk.)
catalogue key
7645575
 
Includes bibliographical references and index.
A Look Inside
Excerpts
Flap Copy
IQ, EQ, and now...CQ! CQ is cultural intelligence, a compelling new measure that strongly correlates with your ability to thrive in the workplace today. CQ extends beyond simply registering cultural differences; it's proven to positively impact your ability to communicate, network, and lead in our culturally diverse workplaces and globalized world. From managing multicultural teams and serving a diverse customer base to negotiating with international suppliers and opening offshore markets, enhanced cultural intelligence can spell the difference between success and failure. Fortunately, anyone's CQ can be quickly improved! The Cultural Intelligence Difference is a one-stop guide to both assessing your current CQ and boosting your scores. Written by America's #1 expert on the topic, the book gives you: The only scientifically validated instrument for measuring CQ, identifying strengths and weaknesses in four interrelated areas: CQ Drive, CQ Knowledge, CQ Strategy, and CQ Action Customized strategies for improving your cross-cultural interactions, with an emphasis on problem solving and adapting behavior New findings on the impressive bottom-line benefits of CQ Examples of major organizations that use CQ to achieve success As Livermore uncovers, low CQ is the primary reason that organizations lose money when expanding into culturally diverse markets. It's the reason so many teams fall apart, negotiations falter, marketing efforts fail, or projects derail. Business leaders are now waking up to the fact that successfully navigating cross-cultural experiences is an imperative for everyone in the organization, at every level and industry. Packed with current research and insightful examples, The Cultural Intelligence Difference gives you the knowledge and skills you need to work effectively with anyone, anywhere. David Livermore, Ph.D. , is president and partner at the Cultural Intelligence Center and a visiting research fellow at Nanyang Technological University in Singapore. He has done consulting and training with leaders in 100 countries and is the author of Leading with Cultural Intelligence . Please visit him at www.davidlivermore.com. Access the only academically valid CQ assessment online with the purchase of this book (code enclosed). The assessment is based upon world-renowned research and provides you with feedback on your greatest intercultural strengths and areas for improvement. It enables you to pinpoint where to begin work on gaining the benefits that come from the CQ difference.
First Chapter
<html><head></head><body><p style="margin-top: 0"> CHAPTER 1: CQ FOR YOU </p> <p style="margin-top: 0"> </p> <p style="margin-top: 0"> Your success in today’s globalized world requires an ability to </p> <p style="margin-top: 0"> adapt to a variety of cultural situations. Conventional wisdom has </p> <p style="margin-top: 0"> been telling us this for decades. But only in recent years have aca- </p> <p style="margin-top: 0"> demics discovered a proven way to quantify and develop this ability. </p> <p style="margin-top: 0"> It’s called cultural intelligence, or CQ, and it’s defined as the </p> <p style="margin-top: 0"> capability to function effectively in a variety of cultural contexts. </p> <p style="margin-top: 0"> All kinds of people are discovering the possibilities that CQ opens </p> <p style="margin-top: 0"> up for them. But improving your cultural intelligence does require </p> <p style="margin-top: 0"> some commitment and intentionality on your part. Rest easy. The </p> <p style="margin-top: 0"> rewards are well worth the effort. </p> <p style="margin-top: 0"> The world is shrinking. Today, we’re connected to people from </p> <p style="margin-top: 0"> around the globe more than ever before. Fifty years ago, you </p> <p style="margin-top: 0"> could have lived most of your life surrounded by people who </p> <p style="margin-top: 0"> looked like you, believed like you, and saw the world pretty much </p> <p style="margin-top: 0"> the same way you do. A few individuals still manage to pull that </p> <p style="margin-top: 0"> off. But most of us encounter and work with people who look, </p> <p style="margin-top: 0"> believe, and think in radically different ways from us. We’ve </p> <p style="margin-top: 0"> learned that we don’t need to become like whomever we’re with. </p> <p style="margin-top: 0"> But our effectiveness and success is largely dependent on our abili- </p> <p style="margin-top: 0"> ty to adapt to various cultural contexts. When we learn to effec- </p> <p style="margin-top: 0"> tively and respectfully interact with people from diverse cultures, </p> <p style="margin-top: 0"> we strike a gold mine of opportunity for personal and professional </p> <p style="margin-top: 0"> fulfillment. </p> <p style="margin-top: 0"> The shifting realities of our rapidly globalized world are well </p> <p style="margin-top: 0"> documented in best-selling books like The World Is Flat by </p> <p style="margin-top: 0"> Thomas Friedman and One World by Peter Singer. Most of us are </p> <p style="margin-top: 0"> well aware that globalization and worldwide connectivity are </p> <p style="margin-top: 0"> lunging forward with racing speed. Here are a few examples: </p> <p style="margin-top: 0"> • 1 billion tourist visas are issued annually, and the number </p> <p style="margin-top: 0"> keeps rising.1 </p> <p style="margin-top: 0"> • General Electric calculates that 60 percent of its growth </p> <p style="margin-top: 0"> over the coming decade will come from the developing </p> <p style="margin-top: 0"> world, compared with 20 percent over the past decade.2 </p> <p style="margin-top: 0"> • 49 percent of U.S. kids five and younger are children </p> <p style="margin-top: 0"> of color.3 </p> <p style="margin-top: 0"> • China will soon be the number-one English-speaking </p> <p style="margin-top: 0"> country in the world. </p> <p style="margin-top: 0"> • 67 percent of international air travel revenue is generated </p> <p style="margin-top: 0"> by Asian and Middle Eastern airlines, and the percentage </p> <p style="margin-top: 0"> is growing annually.4 </p> <p style="margin-top: 0"> • More than 1 million university students study abroad </p> <p style="margin-top: 0"> annually. </p> <p style="margin-top: 0"> • 4.5 million North Americans participate in religious </p> <p style="margin-top: 0"> international mission trips each year.5 </p> <p style="margin-top: 0"> </p> <p style="margin-top: 0"> I doubt you’d pick up a book on cultural intelligence if you </p> <p style="margin-top: 0"> weren’t already convinced of our global and multicultural connec- </p> <p style="margin-top: 0"> tivity. But this is a book about you and your life in our borderless </p> <p style="margin-top: 0"> world. To what degree do you possess the capabilities needed to </p> <p style="margin-top: 0"> succeed in this cultural mosaic? Why do some of us succeed while </p> <p style="margin-top: 0"> others fail at cross-cultural effectiveness? </p> <p style="margin-top: 0"> Intercultural success has little to do with your IQ or EQ (emotional </p> <p style="margin-top: 0"> intelligence). It’s primarily dependent on your CQ. </p> <p style="margin-top: 0"> Everyone has a cultural intelligence quotient (CQ), and we can all </p> <p style="margin-top: 0"> improve our CQ. This book, along with the corresponding online </p> <p style="margin-top: 0"> CQ Self-Assessment, will enable you to understand your CQ and </p> <p style="margin-top: 0"> give you the latest tested strategies for improving it. </p> </body></html>
Reviews
Review Quotes
"Anyone can enhance their cultural intelligence through education, training, and experience, and I can find no better way than to read this book." --MSU Global Edge
"Anyone can enhance their cultural intelligence through education, training, and experience, and I can find no better way than to read this book."MSU Global Edge
"David Livermore spells out a persuasive argument as to why your CQ (Cultural Intelligence) is essential to succeeding in today's global and interdependent business world." -- Sacramento Book Review
"David Livermore spells out a persuasive argument as to why your CQ (Cultural Intelligence) is essential to succeeding in today's global and interdependent business world." --Sacramento Book Review
"...excellent guide to cultural intelligence illuminating some of the research and concepts...and offerings specific ideas about how to improve your CQ." --The Globe and Mail
"...excellent guide to cultural intelligence illuminating some of the research and concepts...and offerings specific ideas about how to improve your CQ." The Globe and Mail
"...Livermore's contribution is most important and significant...this book and Dr. Livermore's Leading with Cultural Intelligence , are most relevant for many and deserve a wide audience." --NYJournal of Books
"...Livermore's contribution is most important and significant...this book and Dr. Livermore's Leading with Cultural Intelligence, are most relevant for many and deserve a wide audience." NYJournal of Books
"...valuable and essential book to anyone seeking a deeper understanding of the growing importance of cultural intelligence in today's globalized world." --Blog Business World
"...valuable and essential book to anyone seeking a deeper understanding of the growing importance of cultural intelligence in today's globalized world." Blog Business World
&"...valuable and essential book to anyone seeking a deeper understanding of the growing importance of cultural intelligence in today's globalized world." Blog Business World
This item was reviewed in:
Reference & Research Book News, October 2011
To find out how to look for other reviews, please see our guides to finding book reviews in the Sciences or Social Sciences and Humanities.
Summaries
Back Cover Copy
A proven way to measure cultural intelligence (CQ), with strategies for pushing your score and effectiveness higher! Global interconnectivity and the growing diversity of the workplace has led to a multibillion-dollar industry of diversity training and international management courses. Yet 90 percent of executives from 68 countries identify cross-cultural effectiveness as their top management challenge. The ability to understand different perspectives and adjust behaviors accordingly can be the deciding factor in whether teams work cohesively, deals are closed, and projects thriveand it can make or break a career. A new approach is needed. Now, David Livermore, an expert on cultural intelligence (CQ) who has authored multiple books and is a frequent adviser to government agencies and Fortune 500s, shows you how to tap into the power of CQ with a proven way to assess and improve the way you manage, negotiate, network, and more in any kind of environment. T he Cultural Intelligence Difference gives you instant feedback on your current strengths and weaknesses with an online CQ self-assessment, along with helpful strategies for improving your score. And the book delivers the nuanced and insightful information you need to build the deep cultural intelligence required to really thrive in our multicultural workplaces and globalized world. Gain the proven benefits of the CQ differenceand give yourself a crucial advantage in today's crowded job market and hypercompetitive workplace. Advance praise for The Cultural Intelligence Difference : "This isn't a typical business book. It's about succeeding through respect, by allowing people to have their dignity, by understanding who they are. I guess that makes it far more important than you'd expect." Seth Godin, author, Linchpin " The Cultural Intelligence Difference is a perfect follow-up to the groundbreaking Leading with Cultural Intelligence . This book drills down deeper to help you improve your CQ so you and your organization can really make a difference in the world. Another gem from David Livermore!" Ken Blanchard, coauthor, The One Minute Manager and Lead with LUV "David Livermore has written another significant addition to the cultural intelligence resources. T he Cultural Intelligence Difference is a very practical guide with ideas that are immediately useful." Soon Ang, Ph.D., pioneering researcher in cultural intelligence, Nanyang Technological University, Singapore
Bowker Data Service Summary
This title gives readers a scientifically validated instrument for measuring their personal cultural intelligence score, customized strategies for improving interactions with people from diverse cultures, findings on the bottom-line benefits of cultural intelligence and more.
Description for Bookstore
Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our multicultural workplaces and globalized world. Now everybody can tap into the power of CQ to enhance their skills and capabilities, from managing multi cultural teams and serving a diverse customer base to negotiating with international suppliers and opening offshore markets. The Cultural Intelligence Difference gives readers: A scientifically validated instrument for measuring their personal CQ score Customized strategies for improving interactions with people from diverse cultures New findings on the bottom-line benefits of cultural intelligence Examples of major organizations that use CQ to achieve success A high CQ points to more than just cultural sensitivity. It is linked to improved decision making, negotiation, networking, and leadership skillsand provides a crucial advantage in a crowded job market. The Cultural Intelligence Difference delivers a powerful tool for navigating today's work world with finesseand success.
Main Description
Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our multicultural workplaces and globalized world. Now everybody can tap into the power of CQ to enhance their skills and capabilities, from managing multi cultural teams and serving a diverse customer base to negotiating with international suppliers and opening offshore markets. 'The Cultural Intelligence Difference' gives readers: - A scientifically validated instrument for measuring their personal CQ score - Customized strategies for improving interactions with people from diverse cultures - New findings on the bottom-line benefits of cultural intelligence - Examples of major organizations that use CQ to achieve success A high CQ points to more than just cultural sensitivity. It is linked to improved decision making, negotiation, networking, and leadership skills-and provides a crucial advantage in a crowded job market. 'The Cultural Intelligence Difference' delivers a powerful tool for navigating today's work world with finesse-and success.
Main Description
Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our multicultural workplaces and globalized world. Now everybody can tap into the power of CQ to enhance their skills and capabilities, from managing multi cultural teams and serving a diverse customer base to negotiating with international suppliers and opening offshore markets. The Cultural Intelligence Difference gives readers: * A scientifically validated instrument for measuring their personal CQ score * Customized strategies for improving interactions with people from diverse cultures * New findings on the bottom-line benefits of cultural intelligence * Examples of major organizations that use CQ to achieve success A high CQ points to more than just cultural sensitivity. It is linked to improved decision making, negotiation, networking, and leadership skills - and provides a crucial advantage in a crowded job market. The Cultural Intelligence Difference delivers a powerful tool for navigating today's work world with finesse - and success.
Main Description
Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our multicultural workplaces and globalized world. Now everybody can tap into the power of CQ to enhance their skills and capabilities, from managing multi cultural teams and serving a diverse customer base to negotiating with international suppliers and opening offshore markets. The Cultural Intelligence Difference gives readers: * A scientifically validated instrument for measuring their personal CQ score* Customized strategies for improving interactions with people from diverse cultures* New findings on the bottom-line benefits of cultural intelligence* Examples of major organizations that use CQ to achieve success A high CQ points to more than just cultural sensitivity. It is linked to improved decision making, negotiation, networking, and leadership skills, and provides a crucial advantage in a crowded job market. The Cultural Intelligence Difference delivers a powerful tool for navigating today's work world with finesse, and success.
Main Description
Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our multicultural workplaces and globalized world. Now everybody can tap into the power of CQ to enhance their skills and capabilities, from managing multi cultural teams and serving a diverse customer base to negotiating with international suppliers and opening offshore markets. The Cultural Intelligence Difference gives readers: A scientifically validated instrument for measuring their personal CQ score Customized strategies for improving interactions with people from diverse cultures New findings on the bottom-line benefits of cultural intelligence Examples of major organizations that use CQ to achieve success A high CQ points to more than just cultural sensitivity. It is linked to improved decision making, negotiation, networking, and leadership skills ”and provides a crucial advantage in a crowded job market. The Cultural Intelligence Difference delivers a powerful tool for navigating today "s work world with finesse ”and success.
Main Description
Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our multicultural workplaces and globalized world. Now everybody can tap into the power of CQ to enhance their skills and capabilities, from managing multi cultural teams and serving a diverse customer base to negotiating with international suppliers and opening offshore markets. The Cultural Intelligence Difference gives readers: A scientifically validated instrument for measuring their personal CQ score Customized strategies for improving interactions with people from diverse cultures New findings on the bottom-line benefits of cultural intelligence Examples of major organizations that use CQ to achieve success A high CQ points to more than just cultural sensitivity. It is linked to improved decision making, negotiation, networking, and leadership skills and provides a crucial advantage in a crowded job market. The Cultural Intelligence Difference delivers a powerful tool for navigating todays work world with finesse and success.
Table of Contents
Prefacep. xiii
This book is devoted to helping you make the most of today's multicultural, globalized world. You'll learn how to improve your cultural intelligence, or CQ-an evidence-based way to be effective in any cross-cultural situation.
An Introduction to CQ
CQ for Youp. 3
See how cultural intelligence is uniquely suited for not only surviving the crazy demands of our globalized world but also thriving in them.
Research Briefp. 21
Get a briefing on the most important CQ research done by academics from around the world and learn why it is proven to increase your effectiveness.
Taking The CQ Self-Assessmentp. 35
With the purchase of this book, you have access to the most popular and only academically validated cultural intelligence assessment in the world.
Strategies to Improve Your CQ
CQ Drivep. 41
Learn how to increase your motivation for the challenges that often accompany multicultural relationships and work.
CQ Knowledgep. 69
Grow your understanding about cultures and gather creative ideas for how to continue learning about cultural differences and similarities wherever you are.
CQ Strategyp. 107
Improve your ability to be aware of what's going on in a multicultural situation and learn how to plan accordingly.
CQ Actionp. 141
Increase your repertoire of behaviors for use in a variety of multicultural social and work settings.
Concluding Thoughts
The Power of CQp. 169
See how CQ is helping individuals and organizations successfully accomplish their objectives and simultaneously make the world a better place.
Epiloguep. 188
Turn the ideas of these pages into reality. It isn't easy, but the results are well worth the hard work. Use CQ to discover the possibilities awaiting you in today's borderless world.
Notesp. 190
Acknowledgmentsp. 199
Resourcesp. 200
Indexp. 201
About the Authorp. 207
Table of Contents provided by Ingram. All Rights Reserved.

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