The well-managed healthcare organization /
John R. Griffith.
4th ed.
Chicago, Ill. : Health Administration Press, c1999.
xxii, 703 p. : ill.
1567931022 (hardcover : alk. paper), 9781567931020 (hardcover : alk. paper)
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More Details
Chicago, Ill. : Health Administration Press, c1999.
1567931022 (hardcover : alk. paper)
9781567931020 (hardcover : alk. paper)
catalogue key
Includes bibliographical references and index.
A Look Inside
This item was reviewed in:
SciTech Book News, December 1999
Doody's Reviews, January 2000
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Table of Contents
List of Figuresp. xiii
Prefacep. xix
Emergence of the Healthcare Organizationp. 1
Forces for Change in Healthcarep. 1
The Premise of "The Well-Managed Healthcare Organization"p. 3
The Building Blocks: Healthcare Organizations at the Start of the Centuryp. 5
Using This Bookp. 18
Governing: Making Healthcare Organizations Responsive to Their Environment
Relating Healthcare Organizations to Their Environmentp. 27
Understanding the Forces Shaping Organizationsp. 27
Applying the Theory to Healthcare Organizationsp. 33
Important Customer Motivationsp. 43
Important Member Motivationsp. 53
The Future for the Well-Managed Healthcare Organization: A New Vision of Good Carep. 55
Leading Strategies at the Turn of the Centuryp. 58
The Governing Boardp. 65
Purposep. 66
Functionsp. 66
Membershipp. 90
Education and Information Supportp. 97
Structure for an Effective Corporate Boardp. 97
Subsidiary and Joint Venture Boardsp. 102
Measures of Board Effectivenessp. 105
The Executive Officep. 113
Purposep. 113
Functionsp. 114
Leadershipp. 115
Selecting Executive Personnelp. 125
Organizationp. 131
Measures of Executive Performancep. 138
Encouraging Effective Executive Office Performancep. 138
Designing the Healthcare Organizationp. 145
The Informal Organization and Organization Culturep. 146
The Accountability Hierarchy, or Formal Organizationp. 147
The Collateral Organization, or Decision-Making Structurep. 159
Multi-unit Organizationsp. 167
Measuring Performancep. 179
Advantages of Quantitative Informationp. 180
Criteria for Measurement Systemsp. 180
Kinds of Quantitative Informationp. 182
Approaches to Quantificationp. 194
Using Measures to Improve Performancep. 206
Monitoring and Controllingp. 219
Caring: Building Quality of Clinical Service
Improving Quality and Economy in Patient Carep. 237
Definitionsp. 238
The Clinical Quality Improvement Programp. 240
Using Clinical Expectations to Ensure Qualityp. 248
Prevention and Health Promotionp. 264
Measures and Information Systems for Clinical Performancep. 268
Organized Physician Servicesp. 279
Purposesp. 282
Functionsp. 283
Designing the Physician Organizationp. 312
Measures of Performancep. 316
Clinical Support Servicesp. 327
Definition and Purposep. 327
Functionsp. 328
Management and Organizationp. 353
Measures and Information Systemsp. 359
Nursingp. 371
Definitionp. 371
Purposep. 372
Scopep. 373
Functionsp. 376
Personnel and Organizationp. 395
Measures and Information Systemsp. 398
Prevention and Nonacute Servicesp. 407
Purposesp. 409
Coordinating Outreach Servicesp. 411
Strategy for Integrated Healthcare Organizationsp. 423
Measurementp. 428
Learning: Meeting Planning, Marketing, Finance, and Information Needs
Planning Future Directionsp. 443
Purposep. 443
Functionsp. 445
Organizationp. 467
Measures of Effectivenessp. 470
Issues in Planning Successp. 473
Marketing the Healthcare Organizationp. 485
Purposep. 486
Functionsp. 486
Measures of Performancep. 510
Organizing the Marketing Activityp. 510
The Finance Systemp. 517
Purposep. 517
Controllership Functionsp. 518
Financial Management Functionsp. 542
Personnel and Organizationp. 553
Measures of Performancep. 557
Information Servicesp. 563
Definitions and Purposep. 565
Functionsp. 566
Organizationp. 584
Measures of Performancep. 589
Human Resources Systemp. 597
Purposep. 598
Functionsp. 599
Personnel and Organizationp. 625
Measures and Information Systemsp. 627
Plant and Guest Services Systemp. 635
Purposep. 635
Functionsp. 637
Personnel and Organizationp. 655
Measures of Performancep. 662
Glossaryp. 671
Indexp. 685
About the Authorsp. 711
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