Catalogue


Managing talent retention : an ROI approach /
Jack J. Phillips, Lisa Edwards.
imprint
San Francisco : Pfeiffer, c2009.
description
xviii, 403 p. : ill. ; 24 cm.
ISBN
0470375957 (cloth), 9780470375952 (cloth)
format(s)
Book
Holdings
More Details
added author
imprint
San Francisco : Pfeiffer, c2009.
isbn
0470375957 (cloth)
9780470375952 (cloth)
catalogue key
6714998
 
Includes bibliographical references and index.
A Look Inside
Excerpts
Flap Copy
Managing Talent RetentionAn ROI ApproachAs the number of job candidates declines, the demand for employees increases, and the average number of years an employee stays with a single employer drops-the war for talent continues to heat up.Managing Talent Retention offers human resource professionals a practical guide for implementing a sensible, strategic, and proven approach for effectively managing employee retention and increasing the bottom line. Written by Jack J. Phillips and Lisa Edwards-two experts on the topic of talent retention-this indispensible resource examines the full impact of talent departure and clearly maps out the true cost of employee turnover. The authors also explain an issue that is often misrepresented, misunderstood, or not fully explored: the actual causes of talent loss. Written for anyone who is concerned about talent departure and wants to address the problem strategically, Managing Talent Retention includes effective ways to address these issues:Organize the Turnover Data. Illustrates specific methods for organizing and monitoring turnover data so the turnover problem can be clearly illustrated to senior management.Monetize the Turnover Costs. Shows how to accurately monetize the turnover cost and clearly demonstrates the negative financial impact of turnover to the organization.Analyze the Cause of Turnover. Provides an effective methodology to accurately pinpoint the cause of turnover.Actualize the Retention Solution. Demonstrates many proven retention solutions and helps to identify and implement the right solution for any organization.Realize the Impact and ROI. Offers the tools needed to accurately measure the financial impact of a retention solution and calculate ROI.In addition, Managing Talent Retention includes a variety of illustrative case studies of organizations that have managed talent retention successfully, using this approach.
Flap Copy
Managing Talent Retention An ROI Approach As the number of job candidates declines, the demand for employees increases, and the average number of years an employee stays with a single employer drops-the war for talent continues to heat up. Managing Talent Retention offers human resource professionals a practical guide for implementing a sensible, strategic, and proven approach for effectively managing employee retention and increasing the bottom line. Written by Jack J. Phillips and Lisa Edwards-two experts on the topic of talent retention-this indispensible resource examines the full impact of talent departure and clearly maps out the true cost of employee turnover. The authors also explain an issue that is often misrepresented, misunderstood, or not fully explored: the actual causes of talent loss. Written for anyone who is concerned about talent departure and wants to address the problem strategically, Managing Talent Retention includes effective ways to address these issues: Organize the Turnover Data. Illustrates specific methods for organizing and monitoring turnover data so the turnover problem can be clearly illustrated to senior management. Monetize the Turnover Costs. Shows how to accurately monetize the turnover cost and clearly demonstrates the negative financial impact of turnover to the organization. Analyze the Cause of Turnover. Provides an effective methodology to accurately pinpoint the cause of turnover. Actualize the Retention Solution. Demonstrates many proven retention solutions and helps to identify and implement the right solution for any organization. Realize the Impact and ROI. Offers the tools needed to accurately measure the financial impact of a retention solution and calculate ROI. In addition, Managing Talent Retention includes a variety of illustrative case studies of organizations that have managed talent retention successfully, using this approach.
Summaries
Back Cover Copy
Praise for Managing Talent Retention"More than another call to talent, Phillips and Edwards have thoughtfully crafted an insightful and useful book that will turn talent aspirations into measurable actions.'Their creative work offers specific tools and methods to measure and improve retention.'Any business leader or HR professional who believes in talent will find this work a valuable resource to measure the ROI of talent." -Dave Ulrich, professor, University of Michigan and partner, The RBL Group (www.rbl.net)"With employees as the scarce resource in today's marketplace, this book offers a proactive, targeted approach to attracting and retaining your talent. Comprehensive, with simple definitions and examples, this book will last as a resource to help you identify the opportunity, choose solutions and deliver not only a return on investment, but a specific advantage for your business." -Carrie Olesen, director, Employee Capability and Empowerment, Microsoft Corporation"For those of us focused on any segment of the talent management spectrum, here is a step-by-step guide for success'from acquisition to compensation to development to performance. This book is destined to become a classic. Jack and Lisa have given us a clear blueprint for building our own talent infrastructure."? -Rebecca L. Ray, senior vice president, Global Talent Management and Development, MasterCard Worldwide"Few issues are more critical for today's organizations than the issue of managing talent retention and this book'captures how to do it.' The methodology provided here will prove invaluable for talent management leaders who need to effectively retain top performers and critical talent." -Jim Sutton, former senior director, Global Talent Development, Nike
Back Cover Copy
Praise for Managing Talent Retention "More than another call to talent, Phillips and Edwards have thoughtfully crafted an insightful and useful book that will turn talent aspirations into measurable actions.'Their creative work offers specific tools and methods to measure and improve retention.'Any business leader or HR professional who believes in talent will find this work a valuable resource to measure the ROI of talent." -Dave Ulrich, professor, University of Michigan and partner, The RBL Group (www.rbl.net) "With employees as the scarce resource in today's marketplace, this book offers a proactive, targeted approach to attracting and retaining your talent. Comprehensive, with simple definitions and examples, this book will last as a resource to help you identify the opportunity, choose solutions and deliver not only a return on investment, but a specific advantage for your business." -Carrie Olesen, director, Employee Capability and Empowerment, Microsoft Corporation "For those of us focused on any segment of the talent management spectrum, here is a step-by-step guide for success'from acquisition to compensation to development to performance. This book is destined to become a classic. Jack and Lisa have given us a clear blueprint for building our own talent infrastructure."? -Rebecca L. Ray, senior vice president, Global Talent Management and Development, MasterCard Worldwide "Few issues are more critical for today's organizations than the issue of managing talent retention and this book'captures how to do it.' The methodology provided here will prove invaluable for talent management leaders who need to effectively retain top performers and critical talent." -Jim Sutton, former senior director, Global Talent Development, Nike
Main Description
Retention is becoming one of the most pressing concerns of employers worldwide. This book provides an overview of talent retention and defines retention and turnover in very specific measures. It explores the full impact of talent departure and most important it offers proven solutions to talent retention. The book clearly shows how to forecast the ROI of talent retention solutions and how to capture the actual ROI after the solution was implemented. This is a practical book providing an ROI approach to HR managers and practitioners.
Table of Contents
List of Figures, Tables, and Exhibitsp. xiii
Acknowledgementsp. xvii
Talent Management: The Key to Organizational Successp. 1
Why Talent Retention Is a Serious Problemp. 26
An ROI Approach to Managing Retentionp. 42
Measure and Monitor Turnover and Retention Datap. 58
Develop Fully Loaded Costs of Talent Departurep. 79
Diagnose Cause of Talent Departurep. 105
Recruit Talentp. 138
Establish an Appropriate Work Environmentp. 161
Create Equitable Pay and Performance Processesp. 191
Build Motivation and Commitmentp. 214
Match Solutions to Needsp. 243
Forecast ROI of Retention Solutionsp. 257
Calculate ROI of Retention Solutionsp. 276
Make Adjustments and Continuep. 299
Case Study: A Master's Degree for High-Potential Employees: Federal Information Agencyp. 327
Case Study: Skill-Based Pay: Southeast Corridor Bank (SCB)p. 352
Case Study: Coaching for New Employees: Global Media Companyp. 368
Indexp. 381
About the Authorsp. 401
Table of Contents provided by Ingram. All Rights Reserved.

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