Reinventing Texas government /
Michael Lauderdale.
1st ed.
Austin, TX : University of Texas Press, 1999.
xviii, 197 p. : ill. ; 23 cm.
029274711X (pbk. : alk. paper)
More Details
Austin, TX : University of Texas Press, 1999.
029274711X (pbk. : alk. paper)
contents note
History and development of the survey of organizational excellence -- The survey concept in organizational development -- Guidelines for understanding the SOE data -- Procedures for organizational assessment and intervention -- Using the SOE in changing the organization -- Some results from organizations using the SOE -- How the pursuit of quality initiates the dissolution of the mass production/bureaucratic model -- Creating the new paradigm : thinking organizations.
catalogue key
Includes bibliographical references (p. [187]-192) and index.
A Look Inside
Main Description
The Survey of Organizational Excellence is revolutionizing the operation of Texas state agencies and other governmental and private organizations. Developed and refined over the last twenty years by a team of researchers led by Michael Lauderdale, the survey is a proven tool for improving the effectiveness of state government services through surveys of employee attitudes toward their organizations. In this book, Lauderdale gives a history of the survey and its use under four governors, including George W. Bush. He explains what the survey is, how to use it, and how to apply its results to organizational change and improvement. Step-by-step instructions for planning, implementing, and evaluating the survey are enhanced with real-life case studies from the 140,000 surveys that have been distributed and used by more than 75 different organizations. Lauderdale also sets the survey in a broader perspective by identifying some of the forces currently impelling change in organizations throughout our society and exploring where this push for change is taking us.
Table of Contents
Introduction: Change in Texas
History and Development of the Survey of Organizational Excellence
The Survey Concept in Organizational Development
Guidelines for Understanding the SOE Data
Procedures for Organizational Assessment and Intervention
Using the SOE in Changing the Organization
Some Results from Organizations Using the SOE
How the Pursuit of Quality Undermines the Mass Production /Bureaucratic Model
Creating the New Paradigm: Thinking Organizations
Survey of Organizational Excellence
Examples of Custom Questions and Use of Additional Demographic Options
Survey Checklists
Survey Customers
Table of Contents provided by Publisher. All Rights Reserved.

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