Catalogue


Leadership and communication in dentistry [electronic resource] : a practical guide to your practice, your patients and your self /
Joseph P. Graskemper.
imprint
Hoboken, NJ : Wiley-Blackwell, 2019.
description
p. ; cm.
ISBN
9781119557210 (paperback)
format(s)
Book
More Details
imprint
Hoboken, NJ : Wiley-Blackwell, 2019.
isbn
9781119557210 (paperback)
restrictions
Licensed for access by U. of T. users.
abstract
"This book provides practical strategies for dentists to effectively and confidently communicate with many dental insurance issues, as well as with their patients and members of their staff. Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared. Leadership and Communication in Dentistry begins with a unique section discussing communications with insurance companies, including negotiations, PPO contract issues, appeals letters, and more. It then includes chapters on communicating with patients, addressing how to listen to their concerns and motivate them, and staff, emphasizing how to be a better leader and institute office policies. The final section explores how dentists can use leadership and communication skills to improve their practice of dentistry"--Provided by publisher.
catalogue key
12311044
 
Includes bibliographical references and index.

  link to old catalogue

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