Catalogue

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Communication and teamwork : an introduction for support staff /
Hali R. Keeler, Marie Keen Shaw.
imprint
Lanham, Maryland : Rowman & Littlefield, [2019]
description
xix, 185 pages ; 26 cm.
ISBN
1538107627, 1538107635, 9781538107621, 9781538107638
format(s)
Book
Holdings
More Details
imprint
Lanham, Maryland : Rowman & Littlefield, [2019]
isbn
1538107627
1538107635
9781538107621
9781538107638
contents note
Interpersonal relationships and teamwork -- Communication styles and needs -- Library climate, conflict, and resolution -- Effective communication skills -- Proactive customer service -- Verbal and nonverbal skills for positive interaction -- Teaming, decision-making, handling sensitive information -- Team member responsibilities -- Constructive feedback -- Project management.
abstract
"Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide, Library Support Staff will be able to apply principles of teamwork by adapting the ALA-LSSC Standards of Communication and Teamwork"--
catalogue key
11912362
 
Includes bibliographical references and index.

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