Scaling up excellence : getting to more without settling for less /
Robert I. Sutton and Hayagreeva Rao.
Toronto : Random House Canada, c2014.
xviii, 346 p. ; 22 cm.
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Toronto : Random House Canada, c2014.
contents note
The problem of more -- It's a ground war, not just an air war: going slower to scale faster (and better) later -- Buddhism versus Catholicism: choosing a path -- Hot causes, cool solutions: stoking the scaling engine -- Cut cognitive load: but deal with necessary complexity -- The people who propel scaling: build organizations where "I own the place and the place owns me" -- Connect people and cascade excellence: using social bonds to spread the right mindset -- Bad is stronger than good: clearing the way for excellence -- Did this, not that: imagine you've already succeeded (or failed) -- Appendix: the seven-year conversation: how we developed these ideas.
"In Scaling Up Excellence, bestselling author Robert Sutton and Stanford colleague Huggy Rao tackle a challenge that determines every organization’s success: scaling up farther, faster, and more effectively as a program or an organization creates a larger footprint. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries – including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare -- Sutton and Rao identify the key scaling challenges that confront every organization. They tackle the difficult trade-offs that organizations must make between “Buddhism” versus “Catholicism” -- whether to encourage individualized approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people -- rather than ruining or watering down the very things that have fueled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organization, as well as show how to eliminate destructive beliefs and behaviors that will hold them back."--Publisher's website.
catalogue key
Includes bibliographical references (p. [307]-334) and index.
Issued also in electronic format.

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