Ombudsmen at the crossroads : the Legal Services Ombudsman, dispute resolution and democratic accountability /
Nick O'Brien, Mary Seneviratne.
imprint
London, United Kingdom : Palgrave Macmillan, [2017]
description
xiii, 117 pages ; 22 cm.
ISBN
1137584459, 9781137584458, 9781137584465(eBook)
format(s)
Book
Holdings
More Details
series title
series title
imprint
London, United Kingdom : Palgrave Macmillan, [2017]
isbn
1137584459
9781137584458
9781137584465(eBook)
contents note
Introduction -- Professional context and regulatory background: "fat cats" and frustrated "consumers" -- The LSO, market forces and the challenge to professional self-regulation in the 1980s -- The LSO in practice 1991-1997 : democratic accountability and the "creaking system" -- The LSO in practice 1998-2002 : consumer dispute resolution and "the regulatory maze" -- The LSO in practice 2003-2010 : "putting consumers first" -- Conclusion: The ombuds as "third way".
catalogue key
11278212
 
Includes bibliographical refefences (pages 105-111) and index.

  link to old catalogue

Report a problem